Once your comments section takes on a life of its own, you’ll certainly meet a lot of well-informed and interesting people who will make your job easier and your content more valuable. You will see relationships develop and blossom and you’ll get to know your most faithful readers as far more than just words on a screen.

Getting to know your readers will provide encouragement as you see how the content you provide them helps them in real life. It’s one of the finest pleasures of the job.

But you’ll also attract those readers whom you would rather not deal with. They may be spammers who use your forums to promote their own sites.

They may be ne’er-do-wells who simply show up to gainsay everything and abuse their fellow readers. And that means that you may have to ban readers, making it impossible for them to post on your site.

There will always be people who think they can run your empire better than you.

Banning readers is not something that ought to be done lightly. However, for your forums and comment sections to succeed, they must conform to the goals you have set for your overall site.

If after several warnings, a reader insists that the rules do not apply to him, it may be best for the rest of your readers to remove that reader from the discussion.

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